D.A.H Transport Was
Established 1978, providing a Transport Service to numerous industries. This
lead to the opening of a warehousing facility based in
Quality of service is
important to D.A.H because we value our ardent reputation with our customers.
We strive to meet the expectations of each customer by providing excellent
customer service, and commit ourselves to continuous improvement, with regular
training opportunities on offer to all members of staff. This has allowed us to
implement a quality service management system which allows us to manage our
performance as a company
The Quality service management system
Project planning
Project Planning involves
risk management of the project. Staff selection is on the basis of how each
member of staff skills meet the requirements of the project. Responsibilities
of staff involved in the project are formally set out in their written job
description and forward job plan. The progress of projects is subjected to
review by meetings and phone calls. The case points from these interactions are
recorded with other key project information in an auditable project file.
Quality of service
We have the following
systems and procedures in place to support our aim of customer satisfaction and
continuous improvement of our service throughout our organisation
Responsibility of
quality service
Though the Managing
Director has ultimate responsibility for Quality service, all employees have a
responsibility within their own areas of work, so helping to ensure that
Quality service is embedded within the whole of the company. This policy is
reviewed and updated with all members of staff on an annual basis